This web site has been created, and is maintained, by and on behalf of Kelsey Publishing Ltd. The following are the terms and conditions of use of this web site, and if you do not accept these you must not use the web site.
Use of this web site is taken to mean that you have accepted these terms and conditions.
Unless specified, all intellectual property rights pertaining to or included in this web site and its contents are the exclusive property of Kelsey Publishing Ltd. Any unauthorised reproduction and/or use is strictly prohibited, unless written permission has been granted by Kelsey Publishing Ltd.
The information contained in this web site is intended for general information only. Kelsey Publishing Ltd makes no representation or warranty as to the accuracy or availability of such information, and shall not be responsible in any way for any use of or reliance on such information by any person.
Kelsey Publishing Ltd is not responsible for any sites that may be accessed from links contained in this web site, and makes no representation or warranty as to their availability, or the suitability or accuracy of their content. If you choose to link to these sites you do so at your own risk.
Kelsey Publishing Ltd makes no representation or warranty that use of this web site, or materials downloaded from it, will not cause computer virus infection or other damage to property.
You are advised to ensure that you have adequate measures to prevent any such problems.
These Terms and Conditions of Use may be changed from time to time, and you are responsible for regularly reviewing this information to ensure that you are aware of any changes.
These Terms and Conditions of Use are governed By English law, and any dispute connected with this site is subject to the exclusive jurisdiction of the English Courts.
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This web site is owned and maintained by Kelsey Publishing Ltd. The use of this web site is subject to the following terms and conditions which you should read carefully.
If you proceed to access any information on our web pages this will constitute your acceptance of these terms and conditions which means that you agree to be legally bound by them.
If you do not wish to accept any part of these terms and conditions, you must not use our web site.
Please take the time to read these terms and conditions of use of the Kelsey Publishing Ltd web site(s). The contents of this web site, including these terms and conditions of use, are subject to change by us, without notification and it is your responsibility to ensure that you have read and understood them.
Please note that the acceptance of these terms and conditions includes the giving of your consent as is required under The Data Protection Act 1998 to the processing of your personal information as is necessary to carry out your instructions concerning the Online Payments Service.
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Copyright © Kelsey Publishing Ltd
These pages are copyright protected, unless stated otherwise. All rights reserved.
You are only allowed to print, download or temporarily store extracts from our Internet web site(s) for your personal, non-commercial use, or information or when you use the Internet Online Payments Service. You must keep any copyright or other notices contained in the original material on any of the material you download.
You are not allowed to alter, copy, distribute, transmit, display, reproduce, or transfer anything on this web site and any other use is prohibited unless you first get our express written consent. No one may use any part of our internet web site(s) on any other web site, or link any other web site to our internet web site(s), without such consent.
The law of England and Wales applies to these terms and conditions and to the content of our web site(s).
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When you sign up to our services, such as our website forums, mobile applications, regular newsletters, enter competitions, buy a magazine, buy event tickets, order products or take up a reader offer, we may ask for personal information about you, and hold this information to enable us to contact you.
The personal information we hold could include your name, e-mail address, postal address, telephone or mobile number, date of birth and any specific requests, events, titles etc that you may have purchased or enquired about. Different services may ask for different types of information.
If you are aged 16 or under, you must get your parent/guardian’s permission before you provide us with your personal information. Unless you have this consent, you are not allowed to give us your information.
We do not store credit card details.
We will not share any of your personal details with any 3rd party companies for marketing purposes without collecting your explicit consent. However, on occasion with relation to subscription updates and renewals, we do use a company called PNL to assist our team with the renewals process.
In relation to Audit Bureau of Circulation Ltd (ABC), we are obliged to supply random subscription information to ensure that our magazine sales are legitimised. Here is the link to ABC for information on their privacy notice – https://www.abc.org.uk/privacy-policy
It is possible we might have to disclose this information for legal purposes.
The legal basis for processing your data is ‘legitimate interest’. Kelsey benefit from subscriptions, advertising, events tickets and sales of products and would like you to order again.
We do not use your personal data for any automated decision making or profiling. This website may contain adverts. These will typically be served through our advertising partners whom may have detailed privacy policies relating directly to the adverts they serve. Clicking on any such adverts will send you to the advertiser’s website through a referral program which may use cookies and will track the number of referrals send from this website.
This may include the use of cookies which may in turn be saved on your computer’s hard drive. Users should therefore note they click on sponsored external links at their own risk and this website and its owners cannot be held liable for any damages or implications caused by visiting any external links mentioned.
We will continue contacting you after you have stopped being an active customer for a period of two years. After this point we will either delete your data or keep it because you have asked us to.
Your rights concerning your personal data are:
You can ask to see the personal data we hold about you and we will show you, free of charge
We will update the personal data to correct errors when you tell us about them
We will supply you with an electronic copy of the personal data we hold about you if you ask us to
We will stop processing your personal data if you tell us to
We will delete your personal data if you to us to. The law says we must not contact you again if you ask us not to. For this reason, we may need to keep the paper trail confirming deletion to make sure this happens
Click here to view our full privacy poilcy
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We collect web statistics automatically about your visit to our site. This information is used to aid development of the website and its content and to audit usage of the site. The information gathered in this way will not be used for any other purpose. These statistics do not contain personal data and cannot be traced back to an individual.
If you have any concerns about the processing of your personal data by us please contact our Data Protection Officer for further information.
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Kelsey Publishing Ltd is committed to the highest standards of quality of information. If there are any items of incorrect information would you please contact our IT Services Team and advise which page contains the error.
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Kelsey Publishing Ltd makes every effort to ensure that information contained in these pages is accurate and up to date. However, we cannot guarantee that inaccuracies will not occur and we cannot give you any warranty nor can we make any representation regarding the accuracy or completeness of the content of our web site. Kelsey Publishing, it's employees or agents cannot be held responsible for any loss, damage or inconvenience caused as a result of use of this web site, or reliance on the information provided or any other information accessed via these web pages. Kelsey Publishing Ltd accepts no liability for any such loss, damage or inconvenience and it is up to the User to satisfy himself of the suitability of the web site(s) which he uses entirely at his own risk. Access to and use of this web site is at the user's own risk and Kelsey Publishing Ltd does not warrant that the use of this web site or any material downloaded from it will not cause damage to any property, including but not limited to loss of data or computer virus infection.
Kelsey Publishing Ltd is not responsible for the contents or accuracy of any linked web sites and does not necessarily endorse the views expressed within them. These links are provided for your convenience and do not imply that we endorse or support those organisations, the information on their pages, or their products or services in any way. These sites are not under the control of Kelsey Publishing Ltd and we cannot be responsible for their content. We cannot guarantee that these links will work at all times and we have no control over the availability of the linked pages. You link to such web sites at your own risk. Kelsey Publishing Ltd cannot be liable for any loss or damage which may arise from the use of such third party web sites.
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Remember that you must have read and understood all of the terms and conditions in this Statement and your use of our web pages is deemed your acceptance of these terms and conditions.
All prices quoted are for United Kingdom subscribers only. Please ensure that you select your postal teritory to ensure that the correct subscription price is displayed.
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Free gifts (where applicable) will be sent separately from the magazine. Please allow 28 days for delivery. Free gifts are always sent to the person paying for the subscription. All free gifts are subject to stock availability. If stock runs out, we reserve the right to offer an alternative.
Free gifts are only available on subscriptions delivered within the UK and gifts will not be sent to donors, i.e. if the person paying for the subscription is not the intended recipient, that live overseas.
Free gifts that are offered with subscriptions are sent to the payee on good faith that the initial term of the subscription is paid in full. If for whatever reason payment is not received by Kelsey Publishing, the payee must return any gifts, at their own cost, that may have been previously despatched.
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Subscriptions with a free gift are non-refundable with the first term. Other subscriptions, unless otherwise stated on the offer page, can be cancelled at any time during the first 6 months of the first term and a refund for un-mailed issues will be made to the payer. Please note we send our mailing data securely to our printers in advance of the retail on-sale date and therefore we can only refund issues where data has not already been processed. Generally this is 10 days prior to the retail on-sale date.
At Kelsey Publishing we want to provide you with the best possible customer service. We hope you are delighted with your mail order items. However: If your mail order item is faulty, damaged or misdescribed, return it to us within 30 days of delivery for a full refund (including delivery charges). If you change your mind:
If you need to return your mail order item please follow our Returns and Refunds Procedure.
All returns should be sent to: Kelsey Publishing Limited, Returns Department, Cudham Tithe Barn, Berry's Hill, Cudham, Kent, TN16 3AG, England. This Kelsey Publishing refund policy is separate and additional to your right to cancel under the Distance Selling Regulations. It does not affect your legal rights relating to faulty or misdescribed goods. Contact your local Consumer Rights organisation (such as the Citizens Advice Bureau) if you would like more information on your legal rights.
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Age Restricted Goods
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Trial Offers
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Your views are important to us. If for any reason we do not deliver the standard of service you expect, or if we make a mistake, please tell us. We will investigate the situation and set about putting it right as quickly as possible, and where appropriate, we will take steps to avoid making similar mistakes in the future.
If you wish to make a complaint about the service we have delivered, our complaints procedure is detailed below:
Step 1
Check out the Frequently Asked Questions: https://shop.kelsey.co.uk/faqs where we aim to answer any queries or concerns you may have about our subscription service.
Step 2
If the FAQ's do not satisfy your concern you can contact us in the following ways:
Kelsey Publishing Ltd
The Granary
Downs Court
Yalding Hill
Yalding
Maidstone
Kent
ME18 6AL
Step 3
If having followed steps 1 and 2, you are not satisfied with the outcome, please outline your concerns in writing to:
Gill Lambert
Head of Customer Experience
Kelsey Publishing Ltd
The Granary
Downs Court
Yalding Hill
Yalding
Maidstone
Kent
ME18 6AL
The Head of Customer Experience will acknowledge your complaint within 5 working Days and a senior member of staff will investigate the complaint and contact you within a maximum of 10 working days with a response and any proposed course of action. This is the final step in the complaints process and there is no further appeal against the company's response after reaching this stage.
* Please note the Contact Centre opening hours are: 08:30 AM – 5:30PM hrs (Mon-Fri),
** Please provide your full name, Subscriber No, Magazine Name and your telephone number or email address, if you would prefer us to contact you in this way.
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