1.1 What these terms cover. These are the terms and conditions on which we supply products and services to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products or services to you, how you and we may change or end the contract, what to do if there is a problem, and other essential information. If you think that there is a mistake in these terms, please contact us to discuss.
2.1 Who we are. On this website and in correspondence relating to our subscriptions, products, event tickets, and other services, the terms "Kelsey Publishing", "We", and "Us" refer collectively to Kelsey Publishing Limited and its subsidiary companies in the UK. Kelsey Publishing Limited is a company incorporated in England and Wales under company number 02387149 whose registered office is at The Granary, Downs Court, Yalding Hill, Yalding, Maidstone, Kent, ME18 6AL. Our VAT registration number is 523 7157 54.
2.2 How to contact us. If you have any questions about these terms and conditions, please contact us. You may also find answers to your questions in our FAQ pages.
2.3 How we may contact you. If we need to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
3.1 How we will accept your order. When you place an order to purchase a subscription from us, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation confirms acceptance of your offer to buy the subscription(s) ordered. For one-off products (e.g., special editions, merchandise, books, or back issues), we only accept your order and conclude the contract of sale for a product ordered by you when we dispatch the product to you. For event tickets, we will send you a message confirming receipt of your order and containing the details of your order (the "Order Confirmation"). The Order Confirmation confirms acceptance of your offer to buy the ticket(s) ordered.
3.2 Your status. By placing an order through the website, you warrant that you are legally capable of entering into binding contracts, you are at least 18 years old, and that the information you have provided with your order is complete and accurate. You agree not to reproduce, duplicate, copy, sell, resell, or exploit the products or any portion of them without express written permission by us.
3.3 If we cannot accept your order. We are under no obligation to accept your order. However, if we are unable to accept your order, we will inform you of this in writing and will not charge you for the subscription product or ticket. This might be, for example, because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product, because a digital product is no longer available on your preferred platform, because an order (in our sole judgment) appears to be placed by dealers, resellers, or distributors, or because we are no longer able to run an event.
3.4 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. If you have ordered a subscription, we will also assign a subscription number to your order and email or post this to you. It will help us if you can tell us the order number and/or subscription number whenever you contact us about your order. If you have bought a ticket or registered to attend an event, we will send you an electronic ticket to enter the event.
If you wish to make a change to your order, please contact us. We will let you know if the change is possible. If it is possible, we will let you know about any changes to the price of the product, the timing of supply, or anything else which would be necessary because of your requested change, and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see Clause 9 - Your rights to end the contract).
5.1 Minor changes to the products or to the features at an event. We may change the products:
5.2 More significant changes to the products and these terms. In addition, we may make other changes to these terms or the products, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.
5.3 Updates to digital content. We may update or require you to update digital content, provided that the digital content shall always match the description that we provided to you before you bought it.
5.4 More significant changes to an event and these terms. We may need to change the location and/or the date of an event, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any unused tickets.
6.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
6.2 When we will provide the products. During the order process we will let you know when we will provide the products to you.
6.3 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control (such as adverse weather conditions and industrial action), then we will contact you as soon as possible to let you know and we will take steps to minimize the effect of the delay. Provided we do this, we will not be liable for delays caused by the event but if there is a risk of substantial delay, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.9 When you become responsible for the goods. The goods will be your responsibility from the time we deliver the goods to the address you gave us.
6.10 When you own goods. You own the goods once we have received payment in full.
6.11 What will happen if you do not give the required information to us. We may need certain information from you (such as your current postal address) so that we can supply the products to you. If so, this will have been stated in the description of the products on our website. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, if you give us incomplete or incorrect information, or if you do not keep this information updated (e.g., if you move home and do not tell us your new postal address), we may either end the contract (and Clause 11 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information that we need within a reasonable time of us asking for it.
6.12 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
6.13 Your rights if we suspend the supply of products.
6.14 We may also suspend your subscription if you do not pay. If you do not pay us for your print or digital subscription when you are supposed to (see Clause 13.5) and you still do not make payment within 14 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see Clause 13.7). We will not charge you for the products during the period for which they are suspended.
7.1 Ending your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing, and when you decide to end the contract.
7.2 Exceptions to the right of cancellation. Please note that you are unable to cancel purchases of one-off print products (e.g., special editions or back issues) or purchases of event tickets once your order has been accepted by us subject to Clause 12. The right of cancellation also does not apply to:
7.3 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (e) below the contract will end immediately and we will refund you in full for any products which have not been provided and/or any outstanding issues. If you have bought a ticket to an event, we may give you the option to transfer your ticket to someone else or to attend an alternative event. The reasons are:
7.4 How long do I have to change my mind?
7.5 Ending the contract at the end of a trial. Your subscription will continue at the normal subscription rate advertised with the offer you redeemed unless you tell us otherwise. If you do not want to continue after your trial you must cancel at least 14 days before your next payment date contact us. (see Clause 10). You can find your next payment date on your welcome email/letter or in your My Account user area on the Kelsey shop.
7.6 Have you bought Booking Protect? If you have bought insurance along with your event tickets, please refer to the Booking Protect Terms and Conditions
8.1 Tell us you want to end the contract. To end the contract with us, please contact us. Please provide your name, home address, details of the order, and where available, your phone number and email address. For direct debit payments, you can also contact your bank or building society to cancel the payments.
8.2 Returning products after ending the contract. If you end the contract for any reason after a product has been dispatched to you or you have received them, you must return them to us. The products must be complete and in the same condition as when you received them. If you are exercising your right to change your mind, you must send off the goods within 14 days of telling us that you wish to end the contract.
8.3 When we will pay the costs of return. We will pay the costs of return:
In all other circumstances (including where you are exercising your right to change your mind), you must pay the costs of return.
8.4 How we will refund you. We will refund you the price you paid for the products including delivery costs by the method you used for payment. However, we may make deductions from the price as described below.
8.5 Deductions from refunds if you are exercising your right to change your mind. If you are exercising your right to change your mind:
8.6 When your refund will be made. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:
9.1 We may end the contract if you break it. We may end the contract for a product at any time by writing to you if:
9.2 You may have to compensate us if you break the contract. If we end the contract in the situations set out in Clause 9.1, we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs that we will incur as a result of your breaking the contract.
9.3 We may withdraw a publication. We may write to you to let you know that we are going to stop providing one of our publications. If you have subscribed to this publication, we will let you know in advance of our stopping the supply of the publication and will give you the option to either receive an alternative publication on a subscription basis at the same price or to cancel your contract with a full refund of any sums you have paid in advance for the subscription.
9.4 We may cancel an event. We may write to you to let you know that we are going to cancel an event. If you have bought a ticket to this event, we will let you know in advance of the event date and will give you the option to either receive a ticket to an alternative event at the same price or to cancel your contract with a full refund of any sums you have paid in advance for the ticket(s). If the event is re-scheduled, we may transfer your ticket to the new scheduled date and venue.
10.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us.
10.2 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products where there is a problem with the product, you may be required to post them back to us. We will pay the costs of postage. Please contact us for instructions.
11.1 Product prices. Prices for our products are subject to change without notice. We reserve the right to modify or discontinue a product or price offer without notice at any time. Discount savings for subscriptions are calculated against the full subscription price (basic annual rate).
11.2 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order. We take all reasonable care to ensure that the price of the product advised to you is correct. However, please see Clause 11.4 for what happens if we discover an error in the price of the product you order.
11.3 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay unless you have already paid for the product in full before the change in the rate of VAT takes effect.
11.4 What happens if we got the price wrong. It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that where the product's correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product's correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order.
11.5 When you must pay and how you must pay. We accept payment with Direct Debit, Visa, Mastercard, and PayPal. When you must pay depends on what product you are buying:
11.6 Direct debit offers. Direct debit offers are available to UK billing and delivery addresses only. Direct debit customers are covered by the Direct Debit Guarantee.
11.7 What to do if you think an invoice is wrong. If you think an invoice is wrong, please contact us promptly to let us know. You will not have to pay any interest until the dispute is resolved.
12.1 When will I receive my ticket(s)? Tickets will be despatched by email to general admission ticket holders immediately after payment has been processed or on an alternative date specified in your order confirmation email. We will not be liable for lost tickets.
12.2 Your right to admission. Visitors will not be allowed admission without a valid ticket. We reserve the right to refuse admission and to remove persons from the event who do not comply with the Event Rules or these Terms and Conditions or with the Terms and Conditions set out by the event venue. Entry will also be refused to persons who represent a security risk, nuisance, or annoyance to the staging of the Event. We further reserve the right to conduct security searches of persons and their belongings to ensure the safety of persons at the Event.
12.3 Can I cancel my order? Event tickets are non-refundable (see Clause 7). If you have purchased Booking Protect Insurance, which covers you if you are unable to attend the event owing to an accident or unexpected illness, including if you or someone in your household test positive for Covid-19. Please see Booking Protect Terms & Conditions for details.
12.4 Can I re-sell my ticket? Tickets cannot be exchanged, transferred, or resold for commercial gain.
12.5 Can I leave and then re-enter an event? Pass-outs and re-admissions into the event shall be granted at our discretion.
12.6 What if I have bought tickets for a feature or activity at an event? If you have purchased a ticket to an event feature or to participate in an activity, then each activity will be subject to additional Event Rules. Please ensure that you read and agree to them before confirming your booking.
12.7 Parking your car. Where parking is provided at an event, all vehicles (and their contents) are left at the owner’s sole risk. We shall not be liable for any loss or damage suffered by owners’ vehicles and/or contents except where and only to the extent that such loss or damage is caused by our negligence. We reserve the right to move any vehicle we deem necessary due to logistical, safety, or similar reasons.
12.8 Visitors may be filmed or recorded for broadcast or security purposes during the show.
12.9 What are the Terms and Conditions for the venue? The Terms and Conditions for each venue are detailed below. Please ensure that you read and agree to them before confirming your booking.
13.1 Displaying your vehicle within the event. All vehicles entering an event display area require a vehicle pass. Vehicle passes should be purchased along with your admission ticket(s).
13.2 If you are attending as a part of a Car Club, the Club administrator shall be responsible for the Club stand.
13.3 If you are attending an outside event, the following are not allowed on the Event site at any time; animals, bonfires, barbecues, drones, mini motos, trikes, bikes, scooters, or quads.
14.1 If you have a Standard ticket, ticket holder seats are on a first-come, first-served basis in the Main Arena, and you will be asked to leave your seat after each performance. You can see as many performances as you like but you will have to re-join the queue for each one.
14.2 If you have a Standard Plus or VIP ticket, ticket holders need to sit in the seat number allocated on their ticket.
14.3 The sale of any articles in the gangways or anywhere on the showground is forbidden except with the written permission of the Organisers, and the Organisers reserves the right at their absolute discretion to confiscate any such articles for infringement of the condition.
15.1 Short-term introductory offers and free trials. We sometimes run short-term introductory offers or free trials for our subscription products (e.g., 3 issues for £5, 5 issues for £15). These offers include an introductory rate or free trial period that increases to a standard subscription rate after the initial payment term or free trial period. These offers are open to new customers only and are limited to one trial offer per magazine per household. We reserve the right to reject or cancel any subscription purchased using a short-term introductory offer or free trial at any point if the customer has previously purchased a subscription for that magazine or any other magazine in the Kelsey Publishing portfolio.
15.2 Introductory offers with Added Extras. We sometimes run introductory offers for our subscription products that include an "Added Extra" in the promotion (e.g., subscribe and receive a water bottle). These introductory offers are open to new customers only. We reserve the right to reject or cancel any subscription purchased using an introductory offer with an Added Extra at any point if the customer has previously purchased a subscription for that magazine. Should the Added Extra be unavailable, we reserve the right to offer an alternative gift of equal value.
We occasionally include a covermount gift or supplement with magazines that are put on sale in retail outlets in the UK. These items are not included in subscription copies. Occasionally, some subscriber copies may be sent with covermounts and supplements included; however, this is the exception rather than the rule. Digital-only subscriptions or print subscriptions delivered to an address outside of the UK do not include supplements or covermounts.
All prize draws and competitions which are associated with our magazines, magazine subscription offers, or events are subject to separate Terms and Conditions.
All entries for awards which are associated with our magazines or events are subject to separate Terms and Conditions.
19.1 Entry into a free magazine issue promotion is free. Each promotion is open to residents in the UK aged eighteen (18) or over, excluding employees and past employees of Kelsey Publishing Limited, its printers and agents, and anyone materially connected to the administration of the Promotion. Proof of eligibility must be provided upon request from Kelsey Publishing Limited.
19.2 To request your free issue of the magazine, you may need to submit your full and complete details on the entry form. We may also require you to include a contact telephone number. This is to prevent fraud, confirm your details, and advise you of other relevant promotions. Where a contact telephone number is required, one of our agents will call you on the telephone number you have provided. You will receive a call within the hours of 9 am and 8 pm Monday to Friday and 10 am and 4 pm on a Saturday to collect your details and advise you of other relevant promotions.
19.3 Where a contact telephone number is required, you must speak with one of our agents within 7 days of submitting your request and provide all requested details (for example, address) to be eligible to receive the free issue. Please allow 28 days for receipt of your free issue after your details have been taken over the phone. This will be confirmed by email or post.
19.4 Limited to one copy per UK address. You will be sent one issue copy of the next available issue within 28 days after your details have been taken over the phone. Magazines will be sent by post to UK addresses only.
19.5 Kelsey Publishing Limited will from time to time limit the number of free copies available. You will be notified in advance if this is the case and advised to return later when stock is available again.
19.6 Entry made online using methods generated by a script, macro, or the use of automated devices will be void.
19.7 Use of a false name, address, telephone, or date of birth will result in disqualification. Kelsey Publishing Limited accepts no responsibility for requests unsuccessfully submitted.
19.8 Any information submitted by you must be personal to and relate specifically to you. Kelsey Publishing Limited will process your personal data for the purposes of administering the Promotion and in connection with Kelsey Publishing Limited magazine subscriptions in accordance with the Kelsey Publishing Limited Privacy Policy, which can be found here.
19.9 Failure to respond and/or provide an address for delivery or failure to meet the eligibility requirements may result in forfeiture of the Promotion.
19.10 The Promotion is subject to availability. Kelsey Publishing Limited accepts no responsibility whatsoever for elements of the Promotion being withdrawn or amended.
19.11 Kelsey Publishing Limited reserves the right to amend or alter the Promotion Terms & Conditions at any time.
19.12 This Promotion may be modified or withdrawn at any time.
19.13 The Promotion is as stated and is not transferable to another individual. No cash or alternate magazines will be given, with the exception that in the event of circumstances outside of its control, Kelsey Publishing Limited reserves the right to substitute magazines.
19.14 In the event of a discrepancy between these Promotion Terms & Conditions and the details in the promotional material, the details of the promotional material shall prevail.
20.1 You are responsible for the accuracy of listings that you submit to Kelsey Publishing Limited for publication in our magazines or on our websites.
20.2 Your listing may appear in any relevant magazine, in print and in digital format, or on any website published by Kelsey Publishing Limited.
20.3 Paid listings are not refundable.
20.4 Listing of illegal items or services is prohibited.
20.5 Kelsey Publishing Limited reserves the right to refuse publication of any listing at any time.
21.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if at the time the contract was made both we and you knew it might happen, for example, if you discussed it with us during the sales process.
21.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care; and where installed by us correctly installed; and for defective products under the Consumer Protection Act 1987.
21.3 If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
21.4 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business, or re-sale purpose, we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
We will only use your personal information as set out in our Privacy Notice.
23.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will contact you to let you know if we plan to do this. If you are unhappy with the transfer, you may contact us to end the contract within a reasonable period of us telling you about it and we will refund you any payments you have made in advance for products not provided.
23.2 You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
23.3 Nobody else has any rights under this contract (except someone you pass your guarantee on to). This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person to end the contract or make any changes to these terms.
23.4 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
23.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you later. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment later.
23.6 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland, you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.
Updated 20th August 2024